OriThread

OriThread

Policies & Terms

Everything you need to know about our delivery, cancellation, returns, and refund policies.

Estimated Delivery Time

🇺🇸 USA & 🇪🇺 Europe

5 – 7 business days

🌍 Other Regions

Up to 14 business days

Timeframes include both production and shipping. Actual delivery may vary by destination, product type, and order volume.

1. Cancellation Policy

  • We strongly recommend double-checking all order information before completing payment.
  • After payment is processed, the order is automatically sent to production. Cancellations are generally not accepted to ensure efficient processing for all customers.
  • If you need to cancel or modify your order (size, color, quantity, or address), contact our support team immediately. All requests are reviewed on a case-by-case basis.

2. Return & Reship Policy

Because all products are made-to-order and personalized, we do not accept returns from customers. If an order is returned to our facility, we handle it as follows:

Correct customer information

We will contact you for confirmation and reship a replacement order following the same production and shipping timeline as a new order.

Incorrect or incomplete customer information

We cannot offer reshipment due to high return costs, potential transit damage, and extended processing times. Please monitor tracking regularly and place a new order if needed.

Error on our part

Wrong design, incorrect size/color/material/style, poor print quality, or damaged product — we will immediately produce and ship a replacement at no additional cost, with no return required.

3. Refund Policy

Refund Eligible Situations

  • Product arrives damaged or deformed during shipping.
  • Clear, visible printing defects (blurry, faded, color mismatch, misalignment, etc.).
  • Item received is the wrong size compared to our official size chart.
  • Wrong color, material, or style from what was ordered.
  • Design printed is different from the one approved in your order.
  • Order was shipped to an address different from the one you provided.
  • Print quality or finishing is visibly poor to the naked eye.

Refunds NOT Available

  • You change your mind or are simply unsatisfied with the product after receipt.
  • The tracking status shows "Delivered Successfully," even if you claim not to have received the package.

Timeframe for Requests

  • Submit your refund request within 20 days from the date the order is marked as "Delivered."
  • Requests submitted after 20 days will not be accepted.

How to Request a Refund

Contact our support team

Reach us via email: support@orithread.com

Provide required evidence

Order ID, clear photos or videos showing the issue (good lighting required), and tracking info if applicable.

Await our response

Our team reviews each request case-by-case and responds via email. Approved refunds are issued to your original payment method.

Important Notes

  • For orders containing 2 or more items, processing times may be extended by 1 additional business day.
  • This policy does not apply to orders using our Design Support Service (these require additional verification before production).
  • During peak seasons or force majeure events, production and shipping times may be longer than usual. We will notify you promptly if this occurs.
  • All timelines referenced are business days (Monday–Friday, excluding holidays).

We are committed to providing high-quality products and excellent customer service.

Questions? Contact our support team — we're happy to help.

Thank you for choosing OriThread. We truly appreciate your trust and support. ✨